services

U2 lab™ offers its clients a wide range of tech services:

• IT and Computer Judicial Expert

• Programming

• Web Programming & App Programming

• Business Digitization

• Artificial Intelligence (AI)

• Cybersecurity

• Metaverse

• Online Courses and Training

The steps for contracting services and/or buying products from U2 lab™ are:

• Step-1. Information

• Step-2. Contract

• Step-3. Delivery (Service/Product)

• Step-4. Support

• U2 lab™ is contacted by either an existing client or a new potential customer (herein after 'client').

• The client provides the following information: 

- Type of client (company, private customer, public administration, association, etc.); *

- Basic contact information (full name / commercial name, email, phone, etc.); *

- Specific need/s ('what' the client needs from U2 lab™);

        * Only required for new clients (existing clients just need to provide their U2 lab™ 'client ID');

• U2 lab™, based on the information provided, will send the client the 'U2 lab™ Proposal' (herein after 'proposal') including detailed information:

- Solution/s to the client's need/s;

- List of service/s and/or product/s included in the solution;

- Price (detailed price per service/s and/or product/s, tax/es, discount, and total);

- Summary of contractual information;

• If the client accepts the 'proposal', U2 lab™ will send the client the 'U2 lab™ Service/s and/or Product/s Contract' (herein after 'contract'), including detailed information:

- Information on both parties (U2 lab™ and the client);

- Purpose of the contract (service/s and/or product/s to be delivered, etc.);

- Rights and responsibilities of both parties;

- Dates of interest; 

- Amount/s to be paid by the client (one amount or instalments);

- Etc.;

• Upon signature of the contract and payment (in full or first instalment, when applicable) by the client, U2 lab™ will provide the client with a counter-signed original of the contract plus the corresponding invoice, and will start the implementation of the 'solution/s' as detailed in the contract.

• U2 lab™ will keep the client informed with updates on the progress of the implementation of the contracted solution.

• U2 lab™ and the client will stay in contact throughout the implementation phase, particularly in case that additional client's information is needed, client's authorization for a particular activity/task by U2 lab™ as part of the contracted solution is requested, the client has technical and/or non-technical enquiries, etc. 

• Once the contracted solution is implemented, U2 lab™ will deliver it to the client as detailed in the contract. This may include:

- On-site and/or remote setup of hardware and/or software;

- On-site and/or remote setup of devices (server/s, PC/s, laptop/s, tablet/s, smartphone/s, etc.), online platform/s, website/s, social network/s, mobile app/s, etc.;

- U2 lab™ User's Guide: including detailed instructions on how to use, operate, maintain, update, etc., the contracted solution; 

- U2 lab™ Report: including detailed information on the delivery of the solution (contracted service/s and/or product/s), dates of interest, training course provided to the client, client's conformity, support information, etc.;

• U2 lab™ will provide the client with both technical and non-technical support in relation to the contracted solution as detailed in the contract.

• Regarding support, the contract contains detailed information, including:

- Contact method/s available to the client for requesting support;

- Response time;

- Duration of the support service and renovations;

- Etc.;

• Technical support includes:

- Instructions on how to use, operate, maintain, update, etc., the contracted solution; 

- Instructions on how to integrate the contracted solution as part of an external system/service (e.g. server, service provider, etc.);

- Instructions on how to migrate the contracted solution to an external system/service (e.g. server, service provider, etc.);

- Etc;

• Non-technical support includes:

- General information;

- Updating client's contact information;

- Contracts;

- Invoices;

- Etc.;